Support

We're happy to help.

Email us at support@sharelockmsg.com and we'll get back to you.

How do I send a locked message?

Open the Sharelock app from the iMessage app drawer in any conversation, type your message, lock it, and send. Your recipient sees a sealed bubble and taps to unlock it. If they don't have Sharelock yet, tapping the bubble lets them download the free app first.

How does unlocking work?

Tapping a locked bubble prompts for the recipient's device security (Face ID, Touch ID, or passcode) before the message is revealed. Tap again to re-lock it.

I paid for unlimited but it's asking me to buy again

Open Sharelock and choose “Restore Purchases.” Your unlock is tied to your Apple ID and can be restored on any device signed in with the same Apple ID.

Refunds

Purchases are processed by Apple. Refunds are requested through Apple at reportaproblem.apple.com.

Still stuck? support@sharelockmsg.com.